File a Claim with Seel Green Shipping ProtectionUpdated a year ago

1.Where to submit a claim request with Green Shipping Protection?

You can access Seel Resolution Center to submit a claim request from either the tracking page in store, or the policy confirmation email:

• Tracking Page

Click on Order Tracking to find the protected order à Click on the section à 

Click ' Report an issue' and customers will be redirected to Seel Resolution Center

• Policy confirmation email sent by Seel: 

The link toward Seel Resolution Center is embedded in the confirmation email.

You can also directly visit https://resolve.seel.com/17track to access the Resolution Center. In that case, you’ll need to manually fill in their email address and Green Shipping Protection policy ID (or order ID) to log in the Resolution Center before youcan file a claim.

2.How to submit a claim request with Green Shipping Protection:

• Log in Seel Resolution Center

If you access Seel Resolution Center from the tracking page in-store, or the confirmation email, the log in info will be automatically populated. If you visit https://resolve.seel.com/17track directly, you’ll need to manually fill in the info.

• After logging in, choose the issue type: