Order Cancellation and Editing Policy:

At KUXIU, we understand that there may be instances where customers need to cancel or edit their orders. We strive to accommodate such requests to the best of our ability, but it's important to note the following policy:

1. Cancellation Before Shipment:

• Once an order has been shipped, it cannot be canceled or edited.
• Customers who wish to modify or cancel their order after shipment must follow our return process outlined in our Return Policy.

Return Policy for KUXIU:

We want you to be completely satisfied with your purchase from KUXIU. If for any reason you are not satisfied, we offer a hassle-free return policy.

Note: The returned package must be shipped out within three days when you got the return instruction, or you need to follow the new return instruction.

Return Policy

We value customer satisfaction and have established the following return policy. Please read and understand the following details:

Note: The returned package must be shipped out within three days when you got the return instruction, or you need to follow the new return instruction. 

No Reason Returns:

We accept returns within 7 days of receiving the product without any specific reason. If you decide to return the unused product within this period, we will provide a full refund and cover the return shipping costs.

No restocking fee.

Returns between 7 and 15 Days:

If you decide to return the unused product between 7 and 15 days after receiving it, we will refund the full amount of the order. However, the customer will be responsible for the return shipping costs.

No restocking fee.

Quality Issue Returns:

If you receive a product with quality issues or noticeable defects, we will accept returns within 30 days of receiving the product. You can return the product to us, and we will provide a full refund and cover all associated costs for exchanging the item.

Exchange Policy

We appreciate your business and want to ensure your satisfaction with our products. Please review and understand our exchange policy:

1. Unused Product Exchange:

We accept exchange within 7 days of receiving the product without any specific reason. If you decide to exchange the unused product within this period, we will ship the model requested after receiving the original one and will cover the return shipping costs.

However, if the request is made between 7-15 days, you will be responsible for the shipping fees associated with the exchange.

2. Defective Product Exchange:

If you receive a product with defects that render it unusable within 30 days of receipt, we will provide a replacement set of brand-new products. We will cover the cost of shipping for the exchange. However, if the request is made after the initial 30-day period, you will be responsible for the shipping fees associated with the exchange.

3. Damaged due to Misuse:

Please note that if the damage is a result of improper use, such as fire damage, water damage, or breakage due to mishandling, we do not offer an exchange service. It is important to use our products in accordance with the provided guidelines and instructions to prevent such issues.

Refund Policy

Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If it meets our return policy requirements, we will issue a full refund to your original method of payment within 2 business days.

We are not responsible for any returns that are lost or damaged during shipping. Please package your return carefully and consider using a trackable shipping method.