Return Process:

To facilitate a smooth return process, please follow these steps:

1. Submit a Return Request:

Please send us an email at [email protected] stating your reason for the return. Once we receive your email, we will initiate the return process and assign a dedicated representative to assist you.

2. Receive Return Instructions:

Based on your country and region, we will provide you with the return address and relevant information. After you send the return package, please provide us with the shipping label within 3 days.

3. Inspection of Returned Product:

Upon receiving the return, we will inspect the product. If it is undamaged and unscratched we will promptly process the refund or exchange.

Refund Time:

Once we receive the return, we will process the refund within 2 business days using your original payment method. The time it takes for the refund to reflect in your account depends on your bank and usually ranges from 5 to 15 days.

Exchange Process:

To initiate an exchange, please follow these steps:

1. Contact Customer Support:

Reach out to our customer support at [email protected] to report the defective product and request an exchange.

2. Provide Necessary Information:

Include details about the defect and attach relevant supporting documentation, such as photos and videos if applicable. This will help us assess the situation and expedite the exchange process.

3. Exchange Approval and Shipping Instructions:

Upon approval of your exchange request, we will provide you with instructions on how to return the defective product and ship the replacement set. And the package must be shipped out within 3 days. If the exchange request is made after 15 days, we will also inform you of the shipping fee and payment process.

4. Inspection and Replacement:

Once we receive the defective product, our team will inspect it to verify the reported issues. If the defects are confirmed, we will promptly send you a brand-new replacement set.