Order TrackingUpdated a year ago
Track Your Order
Once we have processed your order and handed it over to the logistics provider, the system will send you an email notifying you that your order is on its way. The email will contain a tracking number and a tracking link. You can click on the link to track the shipping progress.
If you haven't received the email, it may have been mistakenly identified as spam by your email provider. Alternatively, you can contact us for assistance with tracking.
You can also visit www.17track.net to track your order, as it supports almost all logistics service providers.
Potential delays and shipping issues
I have a tracking number but the shipment hasn't moved in a while
If your tracking information has been stuck in the 'Pre-shipment' phase for more than a couple of days, please contact our support team for assistance through the Help Center or at [email protected].
If your shipment was moving but seems to be stuck, please allow a few extra days for new updates to be posted to your tracking page. Our support team is happy to help but we only have access to the same tracking information that you have. We ask that you please try to resolve any issues with the carrier directly first. If all else fails, please contact our team for assistance through the Help Center or at [email protected].
My tracking information says the package was delivered but I don't have it
Please double-check the shipping address listed in your order confirmation email to make sure it is complete and correct. If your shipping information is complete and correct, please view your tracking information on the carrier's website to make sure the package was not returned to the sender. Please also check with your neighbors, mail rooms, front office attendants, etc. to see if the package may have been misdelivered by the carrier. If you have exhausted all these options and are still unable to locate your package, we recommend you submit a claim request with Green Shipping Protection for compensation.
Should you have any further queries, don't hesitate to reach out to us at [email protected]