Once we have processed your order and handed it over to the logistics provider, the system will send you an email notifying you that your order is on its way. The email will contain a tracking number and a tracking link. You can click on the link to

<h2 id="track-your-order"><strong>Track Your Order</strong></h2><p id="isPasted"><span style="font-family: Georgia,serif;">Once we have processed your order and handed it over to the logistics provider, the system will send you an email notifying you that your order is on its way. The email will contain a tracking number and a tracking link. You can click on the link to track the shipping progress.</span></p><p><span style="font-family: Georgia,serif;">If you haven&apos;t received the email, it may have been mistakenly identified as spam by your email provider. Alternatively, you can contact us for assistance with tracking.</span></p><p><span style="font-family: Georgia,serif;">You can also visit <a data-fr-linked="true" href="//www.17track.net">www.17track.net</a> to track your order, as it supports almost all logistics service providers.</span></p><p><br></p><h2 id="isPasted" style="line-height: 1.5;"><strong>Potential delays and shipping issues</strong></h2><h4 style="line-height: 1.5;" id="i-have-a-tracking-number-but-the-shipment-hasnt-moved-in-a-while"><strong>I have a tracking number but the shipment hasn&apos;t moved in a while</strong></h4><p><span style="font-family: Georgia,serif;">If your tracking information has been stuck in the &apos;Pre-shipment&apos; phase for more than a couple of days, please contact our support team for assistance through the Help Center or at <a href="mailto:support@kuxiu.co">support@kuxiu.co</a>.&#xA0;</span></p><p><span style="font-family: Georgia,serif;">If your shipment was moving but seems to be stuck, please allow a few extra days for new updates to be posted to your tracking page. Our support team is happy to help but we only have access to the same tracking information that you have. We ask that you please try to resolve any issues with the carrier directly first. If all else fails, please contact our team for assistance through the Help Center or at <span id="isPasted" style="font-family: Georgia,serif;"><a href="mailto:support@kuxiu.co">support@kuxiu.co</a>.&#xA0;</span></span></p><p><span style="font-family: Georgia,serif;"><br></span></p><h2 id="my-tracking-information-says-the-package-was-delivered-but-i-dont-have-it"><strong>My tracking information says the package was delivered but I don&apos;t have it</strong></h2><p><span style="font-family: Georgia,serif;">Please double-check the shipping address listed in your order confirmation email to make sure it is complete and correct. If your shipping information is complete and correct, please view your tracking information on the carrier&apos;s website to make sure the package was not returned to the sender. Please also check with your neighbors, mail rooms, front office attendants, etc. to see if the package may have been misdelivered by the carrier. <span id="isPasted">If you have exhausted all these options and are still unable to locate your package, we recommend you submit a claim request with<strong>&#xA0;Green Shipping Protection</strong> for compensation.</span></span></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/qgaXzxaEL1dxvDWO/How_to_file_a_claim_with_Seel_Green_Shipping_Protection-3667bea0-45e7-4dad-990b-02b9b08bd78f.pdf" rel="noopener noreferrer" target="_blank">How to file a claim with Seel Green Shipping Protection.pdf</a> <span class="gorgias-file-attachment__span-size">1.5MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><span style="font-family: Georgia,serif;">Should you have any further queries, don&apos;t hesitate to reach out to us at <a href="mailto:support@kuxiu.co">support@kuxiu.co</a>&#xA0;</span></p>

Order Tracking

During weekdays (Monday to Friday), we process orders and hand them over to the logistics service provider every afternoon at 4:00 PM (Sydney UTC +10), Australia. If it's a weekend or holiday, we will complete the processing within three days. The sh

<h2 id="shipping-time"><strong>Shipping Time</strong></h2><p id="isPasted" style="text-align: justify;"><span style="font-family: Georgia,serif;">During weekdays (Monday to Friday), we process orders and hand them over to the logistics service provider every afternoon at 4:00 PM (Sydney UTC +10), Australia. If it&apos;s a weekend or holiday, we will complete the processing within three days.</span></p><p style="text-align: justify;"><span style="font-family: Georgia,serif;">The shipping time depends on the country and region you are located in, and typically, delivery of the package is completed within 15 days. The following is a timetable for delivery to different countries. In our past order records, the actual delivery time has been shorter than the average delivery time shown in the table.</span></p><script type="text/javascript">// <![CDATA[
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// ]]></script><style type="text/css"></style><table border="1" class="tftable" id="tfhover"><thead><tr><th width="20%">Country</th><th width="10%">Timing</th><th width="10%">Average time (based on past orders)</th><th width="10%">Shipping Fee</th></tr></thead><tbody><tr><td>United States</td><td>8-15 days</td><td>&#x2264;9.3 days</td><td>FREE</td></tr><tr><td>United Kingdom</td><td>6-15 days</td><td>&#x2264;7.7 days</td><td>FREE</td></tr><tr><td>Canada</td><td>8-15 days</td><td>&#x2264;9.3 days</td><td>FREE</td></tr><tr><td>Spain, Italy, Germany, France (European Union)</td><td>8-18 days</td><td>&#x2264;8.7 days</td><td>FREE</td></tr><tr><td>South Korea,Japan,Singapore, Taiwan&#xFF08;Asia&#xFF09;,Thailand,Malaysia,Philippines</td><td>7-15 days</td><td>&#x2264;6 days</td><td>FREE</td></tr><tr><td>Netherlands, Finland, Ireland, Russia, Denmark, Australia</td><td>8-20days</td><td>&#x2264;11.2 days</td><td>FREE</td></tr><tr><td>South America</td><td>25-40days</td><td>&#x2264;15 days</td><td>FREE</td></tr><tr><td>Other countries</td><td>10-30 days</td><td>&#x2264;15 days</td><td>FREE</td></tr></tbody></table><p>&#xA0;</p><p>Please note that these delivery times are estimated based on past orders, and the actual delivery time may vary due to various factors such as adverse weather conditions, customs clearance, and local postal services.</p><p style="text-align: justify;"><br></p><p style="text-align: justify;"><br></p><p style="text-align: justify;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that these delivery times are estimated based on past orders, and the actual delivery time may vary due to various factors such as adverse weather conditions, customs clearance, and local postal services.</span></p><p><br></p><h2 style="line-height: 1.5;" id="shipping-cost"><strong>Shipping Cost</strong></h2><h4 id="isPasted"><strong>We offer free shipping service for all products in the KUXIU store.</strong></h4><p style="text-align: justify;"><span style="font-family: Georgia,serif;">For some remote countries and regions where shipping costs are high, it results in a loss for our business. In such cases, we need you to supplement the shipping costs accordingly. Examples of countries include R&#xE9;union, Greece, Colombia, Costa Rica, Switzerland, etc. For the United States, remote areas such as Alaska and Hawaii are not eligible for free shipping.</span></p><p style="text-align: justify;"><span style="font-family: Georgia,serif;">The additional shipping fee is automatically calculated by the system and will be displayed along with the calculated results after you fill in the shipping address. The additional shipping fee ranges from $19.99 to $29.99 (depending on your country and region).</span></p><p style="text-align: justify;"><br></p><h2 id="customs-duties"><strong>Customs Duties</strong></h2><p style="text-align: justify;"><span style="font-family: Georgia,serif;">We entrust 4PX logistics for the first leg of the shipment, which saves you time and customs duties. For the final leg of the shipment, we entrust logistics providers such as USPS/DHL/FEDX/DPD/EMS and local postal services.</span></p><p id="isPasted" style="text-align: justify;"><span style="font-family: Georgia,serif;"><strong>The products you purchase from our store are duty-free, and we will cover the customs duties.</strong></span></p><p style="text-align: justify;"><span style="font-family: Georgia,serif;">However, if you request us to use another logistics provider, you will need to assist with customs clearance, be responsible for customs duties, and bear the additional logistics costs.</span></p><p><br></p><h2 id="isPasted"><strong>Shipping Restrictions</strong></h2><p style="text-align: justify;"><span id="isPasted" style="color: rgb(22, 22, 22); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We ship worldwide but there are a few places we cannot currently ship to or have had a hard time shipping to.</span><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;</span></p><p style="text-align: justify;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>Hotels</strong>: We do not recommend, in any case, shipping your order to a hotel or temporary address as it is not guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is an estimate and can still be subject to unexpected delays.</span></p><p><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Due to unreliable postal service, we cannot currently ship to:</span></p><ul><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Jamaica</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Nepal</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Honduras</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Belarus</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Panama</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Latvia</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ecuador</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Morocco</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Guatemala</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Venezuela</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ukraine</span></li><li style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Israel</span></li></ul><p style="line-height: 1.5;"><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are working to provide shipments to all countries and apologize for this inconvenience.</span></p><p style="line-height: 1.5;"><br></p>

Shipping &Delivery

We prioritize our customers' shopping experience above all else. If you encounter any issues, please contact us—we're committed to resolving them 100%.